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Counselling as a cure

Tough times never last but tough people do. This is what comes to your mind when you think of D.K. Singh, HR head of the Pantnagar plant, especially in this pandemic situation. 

Pantnagar is situated in outskirts of Rudrapur, where the population is less than 1.5 lakh people. Such small cities have challenges of their own unlike the metros. When the Honorable Prime Minister called for Janata Curfew on the 19th of March, all hell broke loose and panic buying started in the city. At the same time the plant was dealing with round the clock efforts for the upcoming launch of the BSVI & MBP vehicles, in the midst of this procuring sanitization supplies emerged as a bigger challenge.  On the face of it, it looked like a small issue, but for a small city where the total stock was meagre; panic buying and hoarding stock made it much worse. 

D K Singh noticed the sudden change in peoples’ buying behavior. He understood the need for spreading awareness among the community. He went one step further to address the employees, as well as local communities to optimize this unusual buying and utilization of sanitization products. This had a lasting impact on the community as people understood the need to buy limited quantities.

What we see often is only a fraction of what really is. And D K Singh had done well in anticipating that they were indeed dealing with the tip of the iceberg. Immediate resource planning and risk assessment was completed followed by assigning of responsibilities among HR and Admin. 

But the real challenge started after the lockdown. Even though all the all rescue teams were in place, the challenge of dealing with the anxiety of young girl students in the hostel inside the plant premises and with their parents still loomed large. The hostel facilities along with canteen were already put in place but the anxiety of ‘What will happen?’ created a tough situation among girl students. 

Although the situation was tough and lock down rules became more stringent with the local police and authorities, dealing with the issues girl students led him to take firm decisions. Using his strong PR skills with local government bodies, he managed to get curfew passes to reach the hostel premises at the plant. Although evacuating girls to their home town was the demand, it would have only led to more chaos by putting them in an unsafe zone. He explained how health and safety of our employees is always the first priority for Ashok Leyland and also assured them and their parents how they would be taken care of during the lockdown as well. These few words of counselling and his physical presence worked wonders and came as relief for all the students. In his own words he says “All employees are the same for me. It is our prime duty to look after each and every individual of our company. Action in such difficult situations motivates me to keep going”

We salute all such war front warriors in our AL leadership for living the brand of ‘One Team’

#staysafe #stayhealthy

Aapki Jeet. Hamari Jeet.


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